Return & Refund Policy

At Evenelle, we are committed to providing skincare products that help support smoother, brighter-looking, more even-looking skin. Our products are made for customers who want to improve the look of dark marks, uneven-looking tone, and dull-looking skin without bleach or hydroquinone.

We believe in the effectiveness of our products and recommend using them consistently for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at support@evenelleskin.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to make changes or cancel the order, as it may have already entered the processing phase.

If your order is successfully cancelled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We want you to feel confident trying Evenelle. That is why your order is backed by our 60-day money-back guarantee.

We recommend using the product for a minimum of 14 days so you can give the routine enough time before deciding if it is right for you. If you are still unhappy after 14 days, you may request a return within 60 days of receiving your order.

Please note that shipping fees, if applicable, are non-refundable.

To start a return, please contact our support team by emailing support@evenelleskin.com. To help us process your request faster, please include your order number or the name and email address used to place the order.

Damaged Items

We take care when packaging every order to help prevent damage during shipping. An item is considered damaged if the product itself has a defect or is physically broken. Damaged outer packaging, such as a dented shipping box, is not considered product damage if the item inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery at support@evenelleskin.com and include a clear photo of the damage. Once reviewed, we will determine whether you are eligible for a replacement at no additional cost.

We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We do our best to process and ship orders in a timely manner. However, we are not responsible for delays outside of our control, including delays caused by the courier, customs, incorrect delivery details, weather conditions, or other shipping issues.

Once an order has been shipped, delivery updates should be handled directly with the courier using the tracking information provided. Evenelle is not responsible for lost, stolen, delayed, or misdelivered packages once they are in the courier’s possession.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If you notice that your shipping address is incorrect, please contact us at support@evenelleskin.com within 24 hours of placing your order.

If we are not notified within 24 hours, we may not be able to update the address before the order is processed or shipped. In this case, you may not be eligible for a refund or replacement.

Policy Updates

Evenelle reserves the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing and using our products.

By purchasing from Evenelle, you agree to the terms outlined in this Return & Refund Policy.