Shipping Information
At Evenelle, we are proud to offer free shipping on all orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen delivery address.
Estimated Shipping Times
Estimated delivery time refers to the transit time after your order has been dispatched. Delivery times may vary depending on your location, courier availability, customs processing, and other factors outside of our control.
🇦🇪 United Arab Emirates: 4-7 Business Days
🇪🇺 Europe: 5-10 Business Days
🇬🇧 United Kingdom: 6-11 Business Days
🇨🇦 Canada: 5-10 Business Days
🇦🇺 Australia: 5-10 Business Days
🇪🇺 Europe: 5-10 Business Days
🇺🇸 United States: 5-10 Business Days
Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow your package along the way.
Please note that during peak seasons or holidays, shipping carriers may experience delays in transit time or tracking updates. If your order is being shipped internationally, customs delays may also affect the final delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure that all shipping details are accurate and complete at checkout. Incomplete or incorrect shipping information may result in delays, failed delivery, or order cancellation.
If our system detects an address issue, our support team may contact you by email to confirm your shipping details. If we do not receive a response within 3 business days, we reserve the right to cancel the order.
If you notice an error in your shipping details, please contact us at support@evenelleskin.com within 24 hours of placing your order. We will do our best to update your details, but we cannot guarantee changes after this timeframe if your order has already entered processing.
Delayed Delivery
At Evenelle, we do our best to process and ship orders as quickly as possible. However, some delivery delays may happen due to circumstances outside of our control.
These may include courier delays, severe weather, transportation issues, customs delays, address verification problems, payment processing issues, or high seasonal demand.
Evenelle is not responsible for delivery delays caused by external factors, and we cannot guarantee an exact delivery date. However, we will always do our best to provide support and help you stay updated on your order status.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. Once an order has been handed over to the shipping carrier, the package is no longer fully within our control.
If your package is lost, stolen, or marked as delivered but not received, please contact us at support@evenelleskin.com, and we will do our best to assist you. We also recommend contacting the courier directly to open a claim, as they may require information from the recipient.
Evenelle is not responsible for lost or stolen packages during transit or after confirmed delivery. However, depending on the situation, we may be able to help follow up with the courier or offer a replacement at our discretion.
If the courier confirms the package cannot be located, we recommend filing a claim with the courier and, where applicable, a police report.
Shipping Policy Changes
Evenelle reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of this policy before placing an order.
By purchasing from Evenelle, you agree to the terms outlined in this Shipping Policy.
If you have any questions or concerns about your order, please contact us at support@evenelleskin.com.